產品相關問題

Product Related FAQs

請按以下連結閱讀相關產品資料
To find answers to some of your most frequently asked questions on products, click on the links below.




    問:雀巢®三花®淡奶開罐後,我應如何儲存?
    Q: How can I store NESTLÉ® CARNATION®Evaporated Milk after opening?


    答:雀巢®三花®淡奶開罐後請轉至玻璃樽或膠樽密封冷藏,並於5天內用完。
    A: Please store NESTLÉ® CARNATION® Evaporated Milk in a glass or plastic bottle after opening and close tightly. It should be refrigerated and used up in 5 days.

    問:雀巢®即溶奶粉適合哪一個年齡層飲用?雀巢®即溶奶粉適合哪一個年齡層飲用?
    Q: What age group can take NESTLÉ® NESPRAY®Milk Powder?


    答: 雀巢®即溶奶粉適合兒童4歲以上兒童飲用。
    A: NESTLÉ® NESPRAY® Milk Powder is designed for children above 4 years old.

    問:雀巢®產品是在哪一個國家生產的?
    Q: Where is the manufacturing country of NESTLÉ® product?


    答:所有雀巢產品在包裝上都會有清楚的生產地點資料。查詢請聯絡雀巢消費者服務https://www.nestle.com.hk/info .
    A: All NESTLɮ products have clear information on manufacturing country on packaging. For inquiries, please contact NESTLɮConsumer Services through https://www.nestle.com.hk/info

    問:如何分辨雀巢®產品的真偽?
    Q: How can I distinguish the authenticity of NESTLɮproduct?


    答: 所有雀巢®產品都會在標籤上清晰地標明此日期前最佳/此日期或之前食用。另外我們的包裝上亦印有查詢電話(雀巢消費者服務21798888,雀巢®營養服務21798333, NESCAFÉ® Dolce Gusto 21798999或雀巢保健營養82029876)。
    A: All Nestlé products have clear labelling information including Best Before or Use By Date. Also our packagings carry our telephone number for consumer inquiry (NESTLÉ Consumer Services 21798888, NESTLÉ Nutrition Services 21798333, NESCAFÉ Dolce Gusto 21798999 or NESTLÉ® Health Science 82029876)

    問:雀巢咖啡®咖啡飲品的1+2及3合1是什麼意思?
    Q: What is the meaning of 1+2 and 3 in 1 NESCAFÉ® Coffee Mix?


    答:1+2 代表產品內已包含了植脂末及糖的即溶咖啡。三合一則代表即溶咖啡、糖及植脂末。
    A: 1+2 means soluble coffee with coffee creamer and sugar. 3 in 1 means all 3 ingredients (soluble coffee, coffee creamer and sugar) are also ready.

    問:雀巢®咖啡伴侶®植脂末是否屬乳製品?
    Q: Is NESTLÉ® COFFEE-MATE® Coffee Creamer a dairy product?


    答:雀巢®咖啡伴侶®植脂末並不是乳製品。 它能令咖啡的口感變得香滑。
    A: NESTLÉ® COFFEE-MAT® Coffee Creamer is a non dairy product. It adds to the smoothness and creamy taste of your coffee.

    問:不同銷售點的價格是否不同?
    Q: Is the price different between different points of sale?


    答:不同的銷售點或會有不同的價格。產品包裝上有標明查詢電話 (雀巢®消費者服務21798888,雀巢®營養服務21798333, NESCAFÉ ®Dolce Gusto 21798999或雀巢®保健營養82029876),消費者可放心。
    A: Different points of sale may have different price. NESTLÉ products will carry our telephone number for consumer inquiry (NESTLÉ Consumer Services 21798888, NESTLÉ
    Nutrition Services 21798333, NESCAFÉ Dolce Gusto 21798999 or NESTLÉ Health Science 82029876) on our packaging. Consumer can be assured.

    問:開罐後的雀巢®鷹嘜®煉奶是否一定要儲存在雪櫃內?
    Q: Should NESTLE® EAGLE® Condensed Milk be kept in fridge after opening?


    答:雀巢®鷹嘜®煉奶開罐後請轉至玻璃樽或膠樽密封冷藏並於5天內用完。
    A: Please store NESTLÉ® EAGLE® Condensed Milk in a glass or plastic bottles after opening and close tightly. It should be refrigerated and used up in 5 days.

    問:為何雀巢®鷹嘜®煉奶會變黃?
    Q: Why is NESTLÉ® EAGLE® Condensed Milk yellowish?


    答: 雀巢®鷹嘜®煉奶顏色變黃是完全屬正常現象,顏色的產生是由於產品在室溫儲存時吸熱有關。
    A: The yellow color for NESTLÉ® EAGLE® Condensed Milk is absolutely normal phenomenon and this colour is due to heat absorbed by the product during room temperature storage.

    問:請告訴我如何沖調一杯奶。
    Q: Please tell me how to prepare a cup of milk.


    答:雀巢®產品在包裝上的標籤已標明正確的沖調方法。請在杯中加入適量暖開水,然後加入建議的奶粉份量並用匙勺攪拌約一分鐘至溶解,即可飲用。 請避免將沸水加入奶粉,因這樣會令奶粉結塊。
    A: NESTLÉ ®products have clear preparation instruction on packaging. Please prepare lukewarm water in a cup and add the numbers of scoop recommended. Stir well with a spoon for about one minute until dissolve and serve. Please avoid adding boiling water to milk powder which causes milk lumpy.

    問:我可否直接將牛奶或豆漿在包裝直接加熱?
    Q: Can I warm up my milk or soya milk in original pack?


    答:您可把牛奶或豆漿的包裝打開後用中溫火加熱約1分鐘。
    A: You can warm up the milk or soya milk with the pack open and heat up in medium heat for about 1 minute.

    問:為何你們的原味乳酪味道偏酸和呈現凝固狀態?
    Q: Why does your Plain Yoghurt taste sour and settle?


    答: 我們的原味乳酪475克是健康低脂的乳酪。 這產品與含果肉的幼滑、攪拌乳酪不同。 這原味乳酪的酸味和凝固狀態是與益菌產生的乳酸有關。
    A: Our Plain Yoghurt 475 g is a healthy low fat yoghurt. This product is different from our smooth fruit & stirred yoghurt. This Plain Yoghurt is settle and the sour taste comes from lactic acid of Probiotics.

    問:百福®蒸煮滑豆腐是否可即食?
    Q: Is PAK FOOK®Beancurd for steaming ready to eat?


    答:可以。 百福®蒸煮滑豆腐及煎炸滑豆腐是可以即食的,而且是作涼拌或菜式的好選擇。 食譜可參閱https://www.youtube.com/user/PakFookHK .
    A: Yes, PAK FOOK® Beancurd for steaming and frying are ready to eat and commonly used in cold dish & recipes. For recipes, please visit https://www.youtube.com/user/PakFookHK

    問:雀巢咖啡®即飲裝咖啡內出現的白色結塊是什麼?
    Q: What is the white flakes in NESCAFÉ® Ready To Drink Coffee?


    答:由於儲存過程中溫度的變化,咖啡飲料表面上會出現牛奶結塊。 飲用前先搖勻則可避免。
    A: This is milk floating on top of the coffee drink due to temperature variation during storage. This can be avoided by shaking the coffee drink well before opening the can.

    問:你們的奶製品及豆腐是在哪裡製造?
    Q: Where is your dairy products and beancurd made ?


    答:我們的奶製品及豆腐在香港新鮮製造。
    A: Our dairy and beancurd products are freshly made in Hong Kong.