Product Related FAQs

To find answers to some of your most frequently asked questions on products, click on the links below.




Q: How can I store NESTLÉ® CARNATION®Evaporated Milk after opening?
A: Please store NESTLÉ® CARNATION® Evaporated Milk in a glass or plastic bottle after opening and close tightly. It should be refrigerated and used up in 5 days.

Q: What age group can take NESTLÉ® NESPRAY®Milk Powder?
A: NESTLÉ® NESPRAY® Milk Powder is designed for children above 4 years old.

Q: Where is the manufacturing country of NESTLÉ® product?
A: All NESTLɮ products have clear information on manufacturing country on packaging. For inquiries, please contact NESTLɮConsumer Services through https://www.nestle.com.hk/info.

Q: How can I distinguish the authenticity of NESTLɮproduct?
A: All Nestlé products have clear labelling information including Best Before or Use By Date. Also our packagings carry our telephone number for consumer inquiry (NESTLÉ Consumer Services 21798888, NESTLÉ Nutrition Services 21798333, NESCAFÉ Dolce Gusto 21798999 or NESTLÉ® Health Science 82029876)

Q: What is the meaning of 1+2 and 3 in 1 NESCAFÉ® Coffee Mix?
A: 1+2 means soluble coffee with coffee creamer and sugar. 3 in 1 means all 3 ingredients (soluble coffee, coffee creamer and sugar) are also ready.

Q: Is NESTLÉ® COFFEE-MATE® Coffee Creamer a dairy product?
A: NESTLÉ® COFFEE-MAT® Coffee Creamer is a non dairy product. It adds to the smoothness and creamy taste of your coffee.

Q: Is the price different between different points of sale?
A: Different points of sale may have different price. NESTLÉ products will carry our telephone number for consumer inquiry (NESTLÉ Consumer Services 21798888, NESTLÉ Nutrition Services 21798333, NESCAFÉ Dolce Gusto 21798999 or NESTLÉ Health Science 82029876) on our packaging. Consumer can be assured.

Q: Should NESTLE® EAGLE® Condensed Milk be kept in fridge after opening?
A: Please store NESTLÉ® EAGLE® Condensed Milk in a glass or plastic bottles after opening and close tightly. It should be refrigerated and used up in 5 days.

Q: Why is NESTLÉ® EAGLE® Condensed Milk yellowish?
A: The yellow color for NESTLÉ® EAGLE® Condensed Milk is absolutely normal phenomenon and this colour is due to heat absorbed by the product during room temperature storage.

Q: Please tell me how to prepare a cup of milk.
A: NESTLÉ ®products have clear preparation instruction on packaging. Please prepare lukewarm water in a cup and add the numbers of scoop recommended. Stir well with a spoon for about one minute until dissolve and serve. Please avoid adding boiling water to milk powder which causes milk lumpy.

Q: Can I warm up my milk or soya milk in original pack?
A: You can warm up the milk or soya milk with the pack open and heat up in medium heat for about 1 minute.

Q: Why does your Plain Yoghurt taste sour and settle?
A: Our Plain Yoghurt 475 g is a healthy low fat yoghurt. This product is different from our smooth fruit & stirred yoghurt. This Plain Yoghurt is settle and the sour taste comes from lactic acid of Probiotics.

Q: Is PAK FOOK®Beancurd for steaming ready to eat?
A: Yes, PAK FOOK® Beancurd for steaming and frying are ready to eat and commonly used in cold dish & recipes. For recipes, please visit https://www.youtube.com/user/PakFookHK.

Q: What is the white flakes in NESCAFÉ® Ready To Drink Coffee?
A: This is milk floating on top of the coffee drink due to temperature variation during storage. This can be avoided by shaking the coffee drink well before opening the can.

Q: Where is your dairy products and beancurd made?
A: Our dairy and beancurd products are freshly made in Hong Kong.