Report your concerns

告訴我們

如有疑問請聯繫我們


雀巢集團業務原則作為公司業務運作不容妥協的基石,反應了我們對合規文化的鄭重承諾。

我們的原則絕非停留在紙面上,而是切實可行的,我們將採取必要行動以確保公司的管理能踐行我們的承諾。 您可以幫助我們實現這個目標。 我們的合規舉報系統 -「告訴我們」為您和所有其他外部利益相關方提供了一個專屬溝通管道,用以舉報違反我們集團業務原則的潛在問題。  


注意: 產品或服務相關疑問,請透過我們的contact us form或 客戶服務 團隊聯繫我們。




如何進行舉報?

我們的合規舉報系統 - " 告訴我們 " 可以在任何時候使用 (7天/24小時,一年365天) 。

1. 您可以選擇線上填寫或撥打免費熱線留言,兩種方案的操作程式相同。以上兩種方案請流覧此網站

2. 兩種情況下,您均將收到一個專屬案件號碼。 請記下此號碼並妥善保存。  

3. 該案件號碼是您進入合規舉報系統和您舉報的案件的個人秘鑰。 您可以憑此號碼查詢案件處理的進展情況,還可以留下進一步資訊。 下一次進入此系統時,您將被要求輸入此號碼。  

4. 我們會非常認真地對待每一份舉報,並將採取適當的行動。 在處理您的疑慮的同時,我們將通知您案件的進展。  

5. 您隨時可以登錄 網站, 憑您的案件號碼查閱您的案件進展。  

6. 我們致力於不斷完善我們的合規舉報系統,並保留在將來進行調整的權利。



Tell us if you have concerns

The Nestlé Corporate Business Principles reflect our commitment to a strong compliance culture as a non-negotiable foundation of how we do business. More than words on paper, our principles are actionable and we are prepared to do what is necessary to ensure that our Company is managed in line with our commitment. You can help us achieve this goal.

Our Compliance Reporting System, "Tell us", provides you and all other external stakeholders with a dedicated communication channel for reporting potential instances of non-compliance with our Corporate Business Principles.


IMPORTANT: Product or service related concerns should be reported through our contact us form or by calling our consumer services teams worldwide.





How to report a compliance concern?

"Tell us", our Compliance Reporting System, is available any time (24/7, 365 days a year).

1. You can choose to use a web form or call a toll-free phone number and leave a message. For both procedures visit this website

2. In both cases, you will receive an individual case number. Please note the number down and keep it safe.

3. This case number is your personal key to the Compliance Reporting System and to the report you have filed. It allows you to track the progress of your case and to provide additional information. You will be asked to enter this number each time you access the system.

4. We take all concerns seriously and will take the appropriate action on each report. We will keep you informed on our progress whilst processing your concern.

5. At anytime you can go back into the website, and track the progress of your case using your case number.

6. We are committed to improving our Compliance Reporting System and reserve the right to make changes in the future.