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Speak Up
Report a non-compliance concern
At Nestlé, we live our company purpose with our values rooted in respect. The Nestlé Corporate Business Principles reflect our commitment to a strong ethical culture as a non-negotiable foundation of how we do business. Therefore, it is crucial for our company to have a robust reporting system that enables us to listen to anyone along our value chain about any non-compliance concern.
This is where Speak Up, our dedicated reporting channel, comes into play.
We encourage our employees to speak up whether they are directly confronted or witness a noncompliant situation, like incidents of harassment, discrimination, abuse of power, bullying, fraud, corruption or conflict of interest, or any other potential non-compliance. This includes any incident and/or behaviors that go against our values, Corporate Business Principles (pdf, 4Mb) or Code of Business Conduct (pdf, 2Mb) and the laws and regulations where we operate. When employees don’t feel comfortable talking to their Line Manager, Head of Human Resources or Head of Compliance, they can report confidentially through our Speak Up system.
We do whatever we can to ensure our company is managed in line with our ethical commitments. You can help us by reporting any non-compliance issues through our Speak Up system. This is independently operated by a third party and offers you anonymity if you wish.
At a glance
2,874
non-compliance concerns reports received in 2023
691
cases substantiated
122
employees left the company
How to report a compliance concern
Here you’ll find all the information you need to speak up about non-compliance, 24/7, 365 days a year.
- Submit your report via a webform or call a toll-free number to leave a message. Start a report
- Include a detailed description of your concern (who, what, when, how) and add supporting evidence, e.g., copies of documents or names of witnesses, that can corroborate your report. Please note that general assertions can’t be investigated.
- Once you’ve submitted your report, you’ll receive an individual case number. You’ll need this number each time you access the system.
- We take all non-compliance concerns seriously and will carry out the appropriate action on each report. We’ll keep you informed on our progress accordingly.
- You can track progress by going back into the website using your case number.
What happens after you submit a report
Once you’ve submitted your report, it’ll go through a few stages. Here’s what will happen next.
We’ll acknowledge receipt of your message within five working days. If your initial report doesn’t include enough actionable information / evidence, you’ll be asked to provide more information / evidence
Each report is reviewed carefully. We’ll open a case if your report includes minimum actionable information and evidence. The investigation will be led by our Market Compliance Officer in the region / country where the incident is said to have taken place.
Reports that contain allegations in one of these 11 sensitive categories will be escalated to the Group Chief Compliance officer and the relevant Zone Head of Legal and Compliance.
- Abuse of power and/or Bullying
- Antitrust and fair dealing
- Bribery and corruption
- Confidential information, Privacy policy
- Discrimination, harassment and violence
- Executive Board Members / Senior managers in Switzerland
- Fraud
- Human rights
- Management Committee Members related
- Non-compliance against WHO Code
- Sexual harassment
To ensure the investigation is confidential, we’ll only involve people who need to be involved. Our Compliance Officers may conduct confidential interviews with employees, contractors or anybody they feel is relevant to the investigation.
As a general practice, it takes around 90 days for an investigation to be concluded. However, we may need more time for complex matters.
After reviewing all the findings of the investigation, we’ll decide if any further action needs to be taken. We’ll keep you informed of progress and will send you a final reply outlining the outcome of the investigation.
Nestlé prohibits any retaliation against an employee, individual or entity who has made a report. We’ll also protect the rights of any implicated person.