Speak Up
Report a non-compliance concern
At Nestlé, we live our company purpose with our values rooted in respect. The Nestlé Corporate Business Principles reflect our commitment to a strong ethical culture as a non-negotiable foundation of how we do business. Therefore, it is crucial for our company to have a robust reporting system that enables us to listen to anyone along our value chain about any non-compliance concern.
This is where Speak Up, our dedicated reporting channel, comes into play.
We encourage our employees to speak up whether they are directly confronted or witness a noncompliant situation, like incidents of harassment, discrimination, abuse of power, bullying, fraud, corruption or conflict of interest, or any other potential non-compliance. This includes any incident and/or behaviors that go against our values, Corporate Business Principles (pdf, 4Mb) or Code of Business Conduct (pdf, 2Mb) and the laws and regulations where we operate. When employees don’t feel comfortable talking to their Line Manager, Head of Human Resources or Head of Compliance, they can report confidentially through our Speak Up system.
We do whatever we can to ensure our company is managed in line with our ethical commitments. You can help us by reporting any non-compliance issues through our Speak Up system. This is independently operated by a third party and offers you anonymity if you wish.
At a glance
3,218
non-compliance concerns reports received in 2024
644
cases substantiated
119
employees left the company
Nestlé’s Speak Up system empowers all staff and external stakeholders. It gives every person the chance to report potential non-compliance with our values, corporate business principles or the Nestlé code of conduct. Whether you’re directly confronted with a non-compliant situation, or are witness to it, please do speak up. Thank you for your trust.
How to report a compliance concern
Here you’ll find all the information you need to speak up about non-compliance, 24/7, 365 days a year.
- Submit your report via a webform or call a toll-free number to leave a message. Start a report
- Include a detailed description of your concern (who, what, when, how) and add supporting evidence, e.g., copies of documents or names of witnesses, that can corroborate your report. Please note that general assertions can’t be investigated.
- Once you’ve submitted your report, you’ll receive an individual case number. You’ll need this number each time you access the system.
- We take all non-compliance concerns seriously and will carry out the appropriate action on each report. We’ll keep you informed on our progress accordingly.
- You can track progress by going back into the website using your case number.
What happens after you submit a report
Once you’ve submitted your report, it’ll go through a few stages. Here’s what will happen next.
我們將在 5 個工作日內確認收到您的訊息。如果您的初步報告沒有包含足夠的可操作資訊/證據，您將被要求提供更多資訊/證據。
每份舉報都經過仔細審查。如果您的舉報包含最少的可操作資訊和證據，我們將立案。在沒有利益衝突的情況下，調查將由事件發生地/國家的市場合規官領導。
所有涉及以下 11 類敏感舉報將上報給瑞士總部首席合規官和相關區域法律與合規主管。
- 濫用職權和/或欺淩
- 反壟斷和公平交易
- 賄賂和腐敗
- 機密資訊、隱私政策
- 歧視、騷擾和暴力
- 瑞士執行董事會成員/高級管理人員
- 欺詐
- 人權
- 管理委員會成員相關
- 不遵守《世界衛生組織守則》
- 性騷擾
為確保調查的保密性，我們只會讓需要參與的人員參與進來。我們的合規官可能會與員工、承包商或他們認為與調查相關的任何人進行保密面談。
作為一般做法，調查大約需要90天才能結束。但是，我們可能需要更多時間來處理複雜的問題。
在審查了所有調查結果後，我們將決定是否需要採取任何進一步的行動。我們會及時通知您進度，並向您發送最終回覆，概述調查結果。
Nestlé prohibits any retaliation against an employee, individual or entity who has made a report. We’ll also protect the rights of any implicated person.
