Nutrition & Health FAQs

To find answers to some of your most frequently asked questions on nutrition, click on the links below.




Q: How to find out about allergens in your product?
A: To help you make informed choices, allergens present in Nestlé products are labelled after the ingredient list according to Hong Kong legislation and company internal guidance. Even if present in traces amount, we will also prompt〝 may contain traces of [allergen] 〞 after the ingredient list.

Q: What is black specks in milk powder?
A: Black specks occasionally found while preparing your milk drink is a normal phenomenon because the heating process of milk powder may turn small amount of lactose and protein black. These black specks will not affect health and nutritional value of our products.

Q: Which yoghurt is best for my intestinal health?
A: We recommend NESTLÉ® ACTI-V® Low Fat Yoghurt products as each cup or bottle is fortified with 1 billion FORTIS® Bifidobacterium which helps to improve gut health and movement.

Q: Is NESTLÉ® CARNATION® Phytosterol Milk Powder suitable for the whole family?
A: NESTLÉ® CARNATION® Phytosterol Milk Powder is high calcium, fortified with vitamins, minerals, omega essential fatty acid (Contains 2 g Omega 6 and 340 mg Omega 3 fatty acid per 100 g milk powder) and phytosterol. Please visit https://www.nestle.com.hk/brands/milk/carnationphytosterol or call Nestlé Consumer Services 21798888 for more information.。

Q: What method do you use to remove the caffeine of NESCAFÉ® Decaffeinated Coffee?
A: A water decaffeination process is used in the production of TASTER’S CHOICE® & NESCAFÉ® Gold Decaffeinated Coffee.

Q: Which Nestlé product is suitable for diabetics?
A: As the conditions and needs of diabetics vary, we do not have specific products for them. We recommend you consult health professional for the best Nestlé products which is suitable to you.

Q: Is your Fresh Milk real milk?
A: Yes, our fresh milk is made in Hong Kong and the milk collected from cow is pasteurized and homogenized. It is then ready for storage and transportation after being filled and chilled.

Q: Can I use hot water to prepare milk?
A: We advise to use lukewarm water as hot water will cause milk powder to become lumpy and affect the vitamins in milk powder.