Hong Kong, January 10, 2026 — The safety and wellbeing of infants is our absolute priority. Regarding the precautionary and voluntary recall list announced on January 6, after continued follow-up and review, one additional batch number has been added as follows. This batch has only a small quantity that entered into the market.
| Product Name | Batch Number | Expiration Date (DD/MM/YYYY) |
|---|---|---|
| NAN PRO 1 2HMO 800g | 51670742F2 | 16/06/2027 |
We sincerely apologize to consumers for the inconvenience caused. We emphasize that this recall is a voluntary and precautionary measure.
Please click here for the complete list for this recall.
Opening of the [Dedicated Service Centre]
To further facilitate consumers with the return and refund of the relevant product batches, we will launch the [Dedicated Service Centre] on January 13 (Tuesday), providing an additional channel to assist those who have purchased the specific batch of the concerned products. Details of the Dedicated Service Centre are as follows:
- Kowloon Service Centre
• Address: G/F, Park Hovan Commercial Building, 18 Hillwood Road, Tsim Sha Tsui, Kowloon (MTR Jordon Station Exit D)
• Telephone Number: 3996 8196
• Working Hours: Monday to Saturday 11am to 7:30pm; Sunday 1pm to 5:30pm (except Public Holidays)
- Hong Kong Service Centre
• Address: 1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Hong Kong (MTR Causeway Bay Station Exit B)
• Telephone Number: 3996 8197
• Working Hours: Monday to Saturday 11am to 7:30pm (except Sunday and Public Holidays)
Consumer Service Lines Expanded Threefold to Ensure Faster Consumer Support
Since the announcement of the precautionary and voluntary recall on January 6, we understand that the news may cause concern for consumers, and we aim to address their enquiries as quickly as possible. We have continuously strengthened our consumer services hotline capacity, increasing the number of lines from 23 at the start to 69 currently, with the purpose of speeding up our responses to consumer enquiries.
Consumers who may have purchased the specific batch of the concerned products, please contact us through the following channels to arrange a refund:
• Consumer Services Hotline: 2599 8874 / 2797 6031 / 2179 8136 (Monday to Sunday 9am to 9pm)
• Email: [email protected]
• WhatsApp: 5283 4139（NESTLÉ® NAN®）/ 2599 8871（Wyeth® Nutrition）
• Online Form: https://forms.office.com/e/BhqMhWfsUG?origin=lprLink
or return the product (whether unopened or opened) to the retailer* where it was purchased for a refund.
*The maximum quantity for accepting recalled products at each retail channel is 12 cans. If the quantity exceeds this limit, please contact us to arrange a refund.
We sincerely apologize for any concern or inconvenience this action represents to parents, caregivers, and customers. Anyone concerned about their child’s health should contact their pediatrician or a healthcare provider. We are committed to providing clear, transparent information and support throughout this process.
